Through 2012 there has been a shift from discussing narrow social media tactics such as engaging audiences through social networks to broader strategies of integrating social interactions between customers, employees and partners across business processes as social business. At the start of the year, as one example of a social business leader, we shared this video from Burberry CEO Angela Ahrendts where she explains her vision of how Social Business will transform her brand.
This new infographic shared by Forbes shows the World’s Top 20 social brands as rated by the Dachis Group Social Business Index. Most of the organisations are US-based, but there are some European and Asian businesses further down the list.
To find out more about the scope of social business see this post from Jim Hamill, where he asks “What is Social Business?” and my post on the scope of social business summarised using charts from Accenture and Altimeter.
By Dave Chaffey
Digital strategist Dr Dave Chaffey is co-founder and Content Director of online marketing training platform and publisher Smart Insights. 'Dr Dave' is known for his strategic, but practical, data-driven advice. He has trained and consulted with many business of all sizes in most sectors. These include large international B2B and B2C brands including 3M, BP, Barclaycard, Dell, Confused.com, HSBC, Mercedes-Benz, Microsoft, M&G Investment, Rentokil Initial, O2, Royal Canin (Mars Group) plus many smaller businesses. Dave is editor of the templates, guides and courses in our digital marketing resource library used by our Business members to plan, manage and optimize their marketing. Free members can access our free sample templates here. Dave is also keynote speaker, trainer and consultant who is author of 5 bestselling books on digital marketing including Digital Marketing Excellence and Digital Marketing: Strategy, Implementation and Practice. In 2004 he was recognised by the Chartered Institute of Marketing as one of 50 marketing ‘gurus’ worldwide who have helped shape the future of marketing. My personal site, DaveChaffey.com, lists my latest Digital marketing and E-commerce books and support materials including a digital marketing glossary. Please connect on LinkedIn to receive updates or ask me a question.
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