A study of over 2,000 app users found that users delete the app because it's either taking up too much space on their device or the app uses lots of data.
Bugs and dislike of the ads in the app were also issues for users, as well as too many promotional issues.
It's important to make app content relevant, as encouraging customers to download your app is the hard bit, keeping them in important. It's best not to just create an app, it needs to be relevant and useful, just having an app is not good marketing.
By Robert Jones
Robert Jones is a specialist in CRO, UX Research, insight and digital Marketing. He is CRO Analyst at Enjoy Digital. He has a Psychology Masters of Research, has run large digital marketing campaigns to build research panels and worked in insight roles for Vision Critical, ASDA and WhatUsersDo. He also managed all of Smart Insights member resources and published several guides including "How to conduct Persona Research" as well as contributing over 100 blog posts to the Smart Insights blog. When he isn’t working on marketing campaigns he is most likely eating authentic Italian food or planning his next short trip. You can connect with Robert on LinkedIn or follow him on Twitter.
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