The topic of omnichannel marketing seems to be on the lips of most retailers these days. In a time when customers have multiple points of contact with retailers, the expectation is that their experience is seamlessly integrated across any and all channels.
Whether a customer is shopping in-store or scrolling through Instagram, consumers now expect each touchpoint with a brand to be consistent.
The gradual move to omnichannel marketing represents a significant shift in the thinking of retailers. No longer seen as competing opposites, the online world and the brick-and-mortar shop are now seen as complementary pieces of the whole experience. When strategically integrated, all these elements can work together to help the business thrive.
Retailers stand to…
Online brand experience and customer experience is a widely discussed topic amongst brand managers and marketers, and for good reason — customers who have a better brand experience with one brand over another will naturally veer toward the brand they favour when making a purchase. It’s not rocket science.
Put simply, the customer experience includes every touchpoint between customer and company. Marketers usually break this experience into three categories: pre-purchase, purchase, and post-purchase.
These experiences extend from online forums to in-person interactions, but in today’s connected world, pre-purchase often begins online with researching a company, reading reviews, and browsing blog posts — so optimizing your brand experience across all things digital is essential.
[si_guide_block id="57881" title="Digital Branding Guide" description="Download your Digital Communications Strategy for FMCG Brands"/]The Problem With Perfection
The mistake many…
Storytelling is as old as gathering beneath the evening skies around a campfire to listen to tales, which make people laugh, cry and even question themselves. People think narratively. Filmmakers like the Coen Brothers or Steven Spielberg vividly illustrate the point.
As a brand psychologist, I often equate the story’s ‘hero’ to the classical ‘hero’ as explained in Jungian archetypes.
Jungian archetypes are prototypes in the human mind. Whilst they are developed, they are neither learned nor acquired. Their core is embedded in our DNA.
Often people mistake that the hero’s purpose is to make the brand the story’s champion. Whilst certainly gallant, like all great heroic leaders, the brand’s true purpose is to…
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[si_guide_block id="57881" title="Download our Business Resource – Digital Branding Guide " description="7 Steps to a Digital Communications Strategy for FMCG…
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