A checklist of the 13 most common touchpoint leaks
Over nearly two decades in marketing, and across well over 200 businesses – from as large as Microsoft and as micro as the back bedroom – I have yet to find a single one that isn’t leaking potential profit somewhere in their marketing operation. And, even those that have it pretty tight can usually notch it up with a few judicious tweaks.
Categorising marketing profit leaks
In pulling all this together, I found that profit leaks fall into two clear categories. The first, and most obvious, are those that relate to how you interact with the outside world. That is, the touchpoints with customers, potential customers, or anyone else who might encounter your business. Of these, I have defined thirteen typical ways that most businesses lose money in their marketing.
The second category is what I call the Foundation Leaks, and they are far more…
Marketing planning can be a long process. With the different steps involved, one area can often hold up another. This template is a quick way to get started as we know that companies that have a plan succeed better and faster than those without a plan.
And here’s a thing not many people know! It doesn’t matter whether it’s a marketing plan, business plan, company plan or HR plan. The key is having a plan.
A marketing plan is a little like a route map for a business. It shows where you’re headed and gives you a greater chance of achieving goals as there are built in mechanisms to measure progress.
The template laid out in this post shows you how to create your marketing plan in 7 steps. For full details on what's involved at each stage see my guide to…
