Are you practicing always-on marketing, and if not, why not?
In the pre-digital era, marketing activities were planned in campaign ‘bursts’ around new product launches and promotions. My belief is that to be effective, digital marketing needs a change in mindset so businesses invest sufficient time and budget into continuously optimizing ‘always-on’ activities which can be used in an integrated way to maximise visibility and conversion through the customer lifecycle.
What is always-on marketing?
Always-on marketing: A working definition
Always-on marketing means a planned approach to scheduling and optimizing continuous marketing activities which support customer acquisition and retention throughout the customer lifecycle.
Consider the main types of digital marketing. Think about these key digital media I define in my Digital Marketing: Strategy and Implementation book. If you operate in a market where your potential customers are continuously searching for new products and services that you offer then you can't be competitive unless you continuously…
Introducing a new tool to help marketers review and improve the best options for promoting content
If you’re a regular reader of Smart Insights, it’s likely you’ve seen - or even better, used - our Content Marketing Matrix developed with First10.
It has proved to be a popular infographic since it’s not just a nice visual of some interesting ‘facts and figures’ about marketing, rather it can actually be applied to get better results since it helps businesses brainstorm the best types of content to create as part of their content marketing strategy.
What is the Content Distribution Matrix?
This infographic is aimed at helping marketers review the effectiveness of different types of Paid, Owned, and Earned media to promote or distribute their content in generating site visits, leads or sales compared to the level of investment in applying the media measured as paid media costs or the costs of marketing…
Discover how to use our customer journey mapping template to create actionable insights to improve your marketing
In today’s digitally connected world, customers have a myriad of choices when it comes to connecting with brands and businesses. There are many benefits to this, such as greater reach and more touchpoints to connect with customers, but there are also some drawbacks. When looking at customer journeys, there is rarely only one route available, making understanding how your customers find and interact with you more challenging.
Consider the London tube map. Let’s say you want to get to Oxford Circus. You know you can always get the Central (red) line, but you could also get the Bakerloo (brown) line or the Victoria (blue) line, depending on where you are coming from. Each journey is slightly different, and will give you a particular type of experience.
…
An integrated marketing strategy means every element of your marketing plan must contribute towards your goals and objectives, or be cut out of the day-to-day workload
Lack of integration between strategic vision and the tactics needed to get there is a problem I often find when reviewing marketing strategies. That's why I created the RACE Framework as a simple structure to unify your marketing strategy through goals, objectives, and KPIs. You can see table with an example of integrated marketing goals and objectives planning below.
This is true whether I'm reviewing student assignments or mentoring marketers creating real-world marketing strategies. More often than not, I find myself reading about different aspects of marketing objectives and tactics that just don't line up with each other - and leave you questioning why.
These issues can be magnified by marketing strategy structure - the way the document is split up into separate sections. Without a unifying…
Using the RACE OSA process to structure a marketing plan
A marketing plan is an essential tool to compete and grow your business since it gives focus to your marketing activities by setting realistic, achievable priorities within your budget.
It simply defines what you want to gain from your investment in marketing and how you will achieve these goals through selecting the best marketing strategies and channels to acquire and retain customers.
A typical definition of a marketing plan used by traditional marketers is:
"A marketing plan is a strategic document that specifies your organization’s target markets, marketing objectives, programs, and activities to achieve them, expected timescales, resources to be utilized, according to defined budgets, and how success will be measured".
This is logical and simple and that's what we need to achieve through the structure of an effective marketing plan. However, for today's marketing where digital marketing channels are so important we need a…
A content marketing planning tool to help marketers generate a matrix of ideas for the most engaging content types for their audiences
We created our Content Marketing Matrix to help our members audit their content marketing assets as part of creating a content marketing strategy. It can also be used for content ideation, i.e. to brainstorm future content ideas to generate leads, nurture prospects, encourage sharing, and generate backlinks for SEO.
Since we created it eight years ago it's been shared many times and has inspired many 'mashups' in different formats, as this Google search shows; great to see it's been useful!
I think our Content Marketing Matrix is a powerful mindtool for marketers since it's a content mapping tool, structured to help you think through two key dimensions of which types of content will best support the path to purchase for your target audience.…
Examples and definitions of integrated marketing today. Find out why integrated omnichannel marketing is essential to the success of your business
Without getting too Aristotelian, with marketing, the whole is most certainly more than the sum of its parts - when it's done right that is. But what is 'Integrated Marketing done right'? The goal of practicing integrated marketing is to align your multichannel marketing mix. As channels and platforms continue to evolve, the concept has extended to include a structured approach to:
Search
Social media
Display
PR
Landing pages
Product catalogs
Email marketing
Direct marketing
At Smart Insights, we define Integrated Marketing as follows:
"Integrated Marketing is a strategic approach to integrating communications and interactive experiences targeting defined audiences and individuals which coordinates all aspects of marketing of a brand, including:
Paid media (offline advertising, direct marketing and online display and programmatic);
Earned media (Organic search fuelled by content marketing, PR…
Learn how to identify and leverage your brand position to create a competitive advantage with our actionable template
Think of some iconic brands. What pops into your head? Perhaps it's Coca Cola’s distinctive bottles, Apple’s sleek, futuristic presentation, Amazon’s UX (User Experience). These businesses realized and harnessed the power of brand positioning, and as such are easily recognizable and distinctive. Of course, these examples are of some of the world’s powerhouses - with a whole heap of money at their disposal. But any business has the opportunity to carve out their brand position and identity at any time to create a competitive advantage. And if you haven’t already, we’d suggest you start right now.
What is brand positioning?
Brand positioning involves enhancing the positive differentiation your brand offers against competitors and the perception of value in your customers’ minds. While it comprises of elements like your company name, logo, etc., successful brands incorporate…
15 practical examples of GPT-3/GPT-4 prompts to support content marketing, email marketing, search and social media marketing
In Part 1, of my review of marketing applications of Chat GPT, I reviewed the quality of output and interactions of the GPT-3 Large Language Model (LLM) on which ChatGPT is trained by asking: How can I use ChatGPT for marketing? I showed how you can use ChatGPT for learning more about digital marketing and marketing planning by creating plans.
In this article, I will explain some practical use cases of how marketers can use Chat GPT for content marketing to support different digital marketing channels. We'll see that knowing how to Prompt ChatGPT will be a key skill, so I'll show different Prompting techniques before reviewing specific applications for the different digital marketing channels.
Some of the key digital marketing channels that I'll describe are summarised in this visual from my book Digital marketing:…
Create a co-ordinated 'always-on' digital marketing strategy for the whole customer lifecycle to boost conversions and retention
It's no secret that engaging your customers is crucial to achieving continued sales, and it's also well known that it is usually far easier and costs less to get repeat business from existing customers than it is to acquire new ones from scratch.
Customer relationship management (CRM) is well established as a process to try to achieve this, but this customer lifecycle 'relationship' begins with the first contact with the customer (when they are still a contact or prospect).
We believe that the best way for a company or brand to build relationships is through a planned always-on marketing approach integrated across each 4 stages of your customers' lifecycles:
Reach
Act
Convert
Engage
This renewed focus by marketers on prospect and customer engagement, conversion, and retention has led to the appearance of a new…
