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When Facebook updated their promotion guidelines this past August, they casually removed the rule that stated brands could not contact promotion winners on Facebook via status updates, private messages, chat, etc. This rule was kind of a hassle, especially for businesses with multiple promotion winners to notify, so pretty much everyone we know was glad to see it go.
With this rule no longer in existence, some of our users have asked: What’s the best way to contact contest winners now? In today’s blog post, we cover not one, but five great and totally legal ways to contact Facebook promotion winners.
Here they are:
One simple way to contact promotion winners is to create a post on your Timeline and announce your winners in it. For example, the post would read:
'Congrats Winner Name! You’ve won our awesome prize. To claim it, email us at ‘[email protected].’ You have 48 hours to claim your prize. We will choose another winner if we don’t hear from you by then.'
FYI: When we hosted our first promotion after the new rule change, we initially tried to tag our winners in our status update using their @name but Facebook does not allow business Pages to tag users, even if they have liked the page.
That said, a status update is a great way to announce your promotion winner, but it is not the best way to contact them as it is impossible to ensure that your contest winners will see your post.
If you host a Timeline promotion, the most effective way to contact your promotion winners is in the comment stream using their @name.
One stipulation: Your contest winner(s) must have commented on your Timeline promotion post in order for your business to “@” reply to them.
Therefore, in order for this to be an option, host a Comment or Comment and Like to enter Timeline promotion.
If you don’t like the idea of contacting your promotion winners on Facebook through a status update, require entrants to visit an app to enter their email addresses so that your business can contact your winners via email.
If your business is adamant about collecting the email addresses of your promotion entrants, be sure to include in your contest rules that only entrants who’ve submitted their email addresses will be selected as winners.
For Timeline promotions, it is not a best practice to ask users to share their email addresses in the comments section. Most people are uncomfortable doing this, anyway. An alternative is to ask users to share their Twitter handles in the comments section instead.
When your Facebook Timeline promotion is over, find your winner’s comment. Then, using the Twitter handle they provided, send them a tweet letting them know they won.
Note: Make it clear in your promotion’s rules and guidelines that your winner will be contacted via Twitter.
If your business doesn’t want to fuss about contacting multiple promotion winners directly, state in the details of your promotion that an announcement will be made on your blog or website on a specific date and time. This way the responsibility is on your entrants to find out if they’ve won.
In the announcement on your website or blog, provide instructions on how your winners should contact you to receive their prizes. For instance, they might have to email a person on your team on a certain date and time.
As you might have noticed, we did not include Facebook private messaging in our list of ways to contact promotion winners. There’s a big reason for this.
When a user receives a private message from a user other than one of their Facebook friends, the message is often marked as spam. If your business chooses to go this route to contact your promotion winners, it’s likely your winners may never see your message.
That’s it, folks: Five great and totally legal ways to contact your Facebook promotion winners! Let us know in the comments below which way your business prefers to contact your promotion winners.
Thanks to Chelsea Hejny for sharing her thoughts and opinions in this blog post. She is a member of the content strategy team at ShortStack, a self-service custom app design tool used to create apps for Facebook Pages, websites and mobile web browsing. ShortStack provides the tools for small businesses, graphic designers, agencies and corporations to create apps with contests and forms, fan gates, product lines and more. You can connect via Twitter or Facebook.
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