The Salesforce infographic provides 7 actionable steps on how companies can overcome some of the failures of customer service which are centred around 'timeliness and being 'personal', within their social media channels:
Bluewolf have also created an Infographic, sourcing data from Gartner and Aberdeen, to address how people respond to their encounter with social media - 40% of customers leave the company after two annoyances and 59% will switch brands for better customer service.
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