Have you ever wondered about which are the biggest consumer concerns that are a barrier to online purchase? For example, what is the perception if your website page is slow to load, what consumers actually think about your videos or if on-line vouchers affect the decision to buy. Of course, the best way is to ask consumer direct, by a panel of customers or through conducting a usability test. But as a quick alternative, check out the research we have compiled in the new Vouchercloud infographic on consumer buying psychology.
The findings tell you some of the 'statistics and habits behind the clicks': 31% of consumers would be more likely to buy a product after watching a video since it reinforces their confidence, and 41% would abandon the shopping cart if there were hidden charges.
More useful resources on e-commerce
By Susanne Colwyn
Susanne is a Marketing Consultant and Trainer, with over 20 years marketing experience in the public and private sector. She's passionate about supporting companies with practical result driven marketing, to help focus companies on evaluating and driving their marketing forward. Experienced in Integrated Strategic Marketing Planning, Data Segmentation, Customer Relationship Management Systems, Customer Insight and reviewing internal systems, data and processes, to maximise conversion strategies and the customer experience. You can connect with her via her LinkedIn or follow her @Qtymarketing.
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